Deepn

Terms of Service

Deepn LLC · Last updated August 31, 2026

Effective date: September 23, 2026

PLEASE READ CAREFULLY. These Terms contain (a) a binding arbitration agreement and class-action waiver in Section 23, which apply to U.S. residents only, affect how disputes are resolved, and include a 30-day opt-out; and (b) important disclaimers (Section 6) stating that the Services are not medical, psychological, or therapeutic care.

1. Acceptance of These Terms

These Terms of Service (“Terms”) are a binding agreement between you and Deepn LLC (“Deepn,” “we,” “us,” or “our”) governing your access to and use of www.deepnapp.com, app.deepnapp.com, and our related content and services (the “Services”). By creating an account, purchasing a subscription, or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

2. Definitions

  • “Member” — an individual who holds a Deepn account.
  • “Program” — the Deepn program, sold as a fixed term of access (currently 3 months) that you renew if you want to continue (see Section 7).
  • “Access Term” — the fixed period during which a Program or Coaching Package grants access, starting as described in Section 7(b).
  • “Seat” — one person's access under a purchase. A purchase covers one or two Seats; each Seat is a separate account (see Section 7(c)).
  • “Subscription” — a recurring, auto-renewing renewal plan (monthly or annual) bought to continue access after an Access Term. The Program itself is not a Subscription.
  • “Coaching Package” — the Coaching package purchased via Whop, as described in Section 8.
  • “Coaching Agreement” — the separate written agreement and liability waiver that govern a Coaching Package.
  • “Content” — all text, assessments, Journeys, AI outputs, video, and other materials made available through the Services.
  • “Member Content” — content you submit, including community posts and private journal and Journey entries.
  • “12-week Journey” / “Journey” — a guided program offered through the Services.
  • “AI Features” — the AI Insights, guidance, and assistive tools described in Section 5.

3. Eligibility and Age

You must be 18 years or older (or the age of majority in your jurisdiction, if higher) and able to form a binding contract to use the Services. The Services are offered worldwide and are operated from the United States; you are responsible for complying with the laws that apply to you where you live. The Services are not directed to and may not be used by anyone under 18. By using the Services, you represent that you meet these requirements.

4. Accounts and Member Responsibilities

You agree to provide accurate information, keep your credentials confidential, and remain responsible for all activity under your account. Authentication is provided via Supabase. Notify us promptly at support@deepnapp.com of any unauthorized use. We may suspend or terminate accounts that violate these Terms.

5. Description of the Services

Deepn is an access-based platform for behavioral and personal transformation, combining self-assessments, 12-week Journeys, faith-based content, AI Insights and AI-assisted tools, community features, and live video sessions. AI Features are powered by third-party providers (Anthropic, OpenAI) with AI-generated video via HeyGen, and are an intrinsic part of the Services. We may modify, add, or discontinue features at any time.

6. Important Disclaimers — Wellness, Medical, and AI

(a) Not professional or clinical care. The Services, all AI Features, and any coaching are for self-improvement, educational, and faith-based purposes only. They are strictly non-clinical life and behavioral coaching and content. They are NOT medical, psychological, psychiatric, counseling, or therapeutic advice, NOT mental-health treatment, and NOT a substitute for care from a licensed professional. No therapist-client, physician-patient, or other professional-care relationship is created by your use of the Services.

(b) Not a HIPAA-covered entity. Deepn is not a HIPAA-covered entity or business associate, and HIPAA does not apply to information you provide.

(c) AI outputs may be wrong. AI Features may produce inaccurate, incomplete, or inappropriate output. They are informational only, are not professional advice, and you are solely responsible for how you act on them. Always use independent judgment and consult a qualified professional where appropriate.

(d) Crisis and emergencies. The Services are not for emergencies. If you are experiencing a medical or mental-health emergency, are in crisis, or are thinking about harming yourself or others, call 911 or the 988 Suicide & Crisis Lifeline (U.S.) immediately. If you are outside the U.S. (including the EU/UK), contact your local emergency services. Do not rely on the Services for urgent help.

7. Purchases, Access Terms, and Billing

(a) What you are buying. You are buying 3 months of access to the Deepn program (precisely, 98 days). Access is renewal-based: when the 3 months end, continuing requires a renewal, which is a separate purchase you choose to make (see (f)). The initial purchase is a single charge that does not automatically renew — nothing is billed again unless you decide to renew. Current prices: $697 for one person and $897 for two (see (c)). We occasionally offer a promotional discount code (for example, $597 for attendees of a live webinar). Coaching Packages are sold separately as described in Section 8.

(b) When your access term starts and ends. Your term does not start on the day you pay. It starts when you complete onboarding in the app, or 7 days after purchase, whichever happens first. This is deliberate: it means a purchase made before you are ready to begin does not consume your access. Your end date is shown in your account, and we display a countdown in the app for the 14 days before it.

(c) Partner seats — one account per person. You may add a seat for a partner right after checkout, or at any time afterwards from your Billing settings. On the one-time program the seat is a single $200 charge. On a monthly plan the seat is $100 per month, and on a yearly plan it is $500 per year; a subscription seat renews on the same dates as your plan, as its own line on your statement, until you remove the seat or cancel your plan. A partner seat is a separate account with its own login, not a shared one. The two accounts are kept separate by design: neither person can see the other's answers, entries, assessments, or results. Seats are personal and non-transferable, and sharing a single login between two people is prohibited under Section 10(h). On the one-time program a seat may be added up to day 45 of a term; on a monthly or yearly plan it may be added at any time while the plan is in good standing. You are responsible for having your partner's permission before giving us their email address; we use it only to send them the invitation and to attach the seat when they sign up.

(d) Optional extensions offered after purchase. Immediately after you buy, we may offer to extend your access term for an additional one-time amount (for example, extending to 6 or 12 months). These offers are entirely optional. If you accept one, you authorize us to charge the payment method you just used for the amount shown, at that time, as a single charge — it does not create a subscription and does not authorize any future charge. Declining costs you nothing and does not affect the purchase you already made. Adding a partner seat to a monthly or yearly plan is different: it is a recurring charge. Before you add it we show the seat price, the date of its first charge, and the new total, and you accept by entering your partner's email and pressing the button that states the price. That is your authorization for the seat to be charged to the same payment method on each of your plan's billing dates until you remove the seat or cancel your plan.

(e) What happens when a term ends. When your access term ends, your account is not deleted. It moves to a read-only state: your past work stays visible to you, and the interactive tools lock until you renew. Renewing restores full access to your existing account and your existing history — you do not start over.

(e-1) The 21-Day Challenge. We periodically offer a 21-Day Challenge: a single charge (currently $349 for one person, $449 for two — the two-person option works as described in (c)) that buys 21 days of access to the same Services. The challenge does not automatically renew and creates no subscription. Challenge access runs on a shared cohort calendar: each challenge has a published start date, and every participant's access ends 21 days after that start date, shown in your account. Purchases made before the start date include the days until kickoff at no extra charge; purchases made in the short window after kickoff run to the same end date. When the challenge ends, your account moves to the same read-only state described in (e). You may continue by purchasing the Deepn program at its regular price ((a)); your account, history, and any unused challenge days carry over — you do not start over. Extension offers under (d) are not available on a challenge purchase.

(f) Renewal subscriptions and auto-renewal — please read (California ARL and similar laws). Renewal is optional and is a separate purchase you make when you choose to continue. Renewal options are $197/month or $1,497/year for one person, and $297/month or $1,997/year for two (the one-person price plus the partner seat in (c)). Unlike the initial program purchase, a renewal is a subscription that automatically renews at the end of each billing period at the then-current rate, charging your payment method until you cancel. The monthly plan may be offered with a 7-day free trial: you enter a payment method up front, nothing is charged during the 7 days, and unless you cancel before the trial ends your payment method is charged $197 on day 7 and then monthly until you cancel; if you added a partner seat during the trial, its $100 is charged on the same day as its own line, and then monthly with your plan. We email you the day before that first charge. Cancel any time from Billing settings in the app or through your payment portal. Before you pay, we present the automatic-renewal terms — the recurring price, the billing frequency, and how to cancel — in a clear and conspicuous manner at checkout and obtain your affirmative consent to them. After purchase, we send an acknowledgment email that restates the offer terms, the automatic-renewal terms, and how to cancel.

(g) Renewal reminders. We send reminders by email before your access term ends, and before each annual renewal charge on a renewal subscription.

(h) Payment processor. Program purchases, Coaching Packages, extensions, and all renewals are processed through Whop. We do not store full payment-card numbers; our processor is PCI-DSS compliant.

(i) Cancellation. A one-time program purchase has nothing to cancel — it simply ends on its end date, and you are never charged again for it. If you hold a renewal subscription, you may cancel it at any time via the Whop customer portal or your in-app Billing settings, using the same online method by which you subscribed — cancelling is at least as easy as signing up. Cancellation stops future billing and is effective at the end of the current paid period. You keep access until the end of that period; there are no pro-rated refunds for the unused remainder, except as stated in Section 9. You may remove a partner seat at any time from your Billing settings: the seat stops billing at the end of its current paid period, your partner keeps their access until then, and there is no partial refund for the remainder. Cancelling your plan also ends the partner seat on the same date, and a plan that ends for non-payment ends the seat with it.

(j) Price changes. We will give you at least 30 days’ advance notice by email before any price increase takes effect on a renewal subscription. The new price applies to renewals after the notice period; if you do not agree, you may cancel before it takes effect. A price change never affects a term you have already paid for.

(k) Non-payment. If a charge on a renewal subscription fails, we provide a 7-day grace period with automatic retries, after which access is suspended, and the account is terminated if the balance remains unpaid after 30 days.

8. Coaching Packages and Order of Precedence

(a) Packages. The Coaching Package ($1,997 for one person, $2,497 for two) includes 12 months of platform access, 4 group calls and 2 group Q&A calls per month, and four (4) 60-minute one-on-one (1:1) sessions, all bookable during your first calendar month. Like the program, a Coaching Package is a single charge for a fixed term and does not automatically renew.

(b) Provider. Coaching is provided by Deepn LLC and delivered personally by founder Troy Fiawoo. Coaching is not provided by third-party coaches and remains strictly non-clinical (see Section 6).

(c) Separate Coaching Agreement. Coaching purchasers sign a separate Coaching Agreement and a liability waiver covering the 1:1 sessions.

(d) Unused 1:1 sessions. The four 1:1 sessions are bookable during your first calendar month. Sessions not booked in that window are forfeited and are not refunded, exchanged, or carried forward. We will remind you by email before the window closes.

(e) End-of-term renewals. Coaching renewals are processed through Whop. To continue platform access after your 12 months, choose a renewal option before your end date (see Section 7(f)). If you do not, your access moves to the read-only state described in Section 7(e) until you renew.

(f) Order of precedence. If there is a conflict: a signed Coaching Agreement controls the coaching engagement; these Terms and the Privacy Policy govern use of the platform; the Privacy Policy controls on privacy matters; and these Terms control on billing matters.

9. Refund Policy

By purchasing, you agree to this refund policy.

Longer local windows always apply. Every window below is a minimum. Where the law where you live requires a longer cancellation or withdrawal period, that longer period applies to you automatically and nothing in this policy shortens it. In particular, consumers in the EU and UK have 14 days — see “Consumer withdrawal rights” below.

Deepn program ($697 one person / $897 two — 3 months): 7-day money-back guarantee from the date of purchase. After 7 days, non-refundable, including any unused portion of the term. There is no subscription to cancel — your access simply runs to its end date and you are not charged again unless you choose to renew.

21-Day Challenge ($349 one person / $449 two — 21 days): all sales are final. Your purchase is delivered immediately: full platform access begins as soon as you claim your account (including any days before the cohort's start date, at no extra charge), and the complete 21-Day Playbook is available to read and download from the moment you claim. Because everything is delivered instantly and seats are limited to a small live cohort, challenge purchases are non-refundable and carry no money-back guarantee window. Two exceptions: (1) if a technical failure on our side blocks your access for more than 48 hours, you may request a full refund at support@deepnapp.com; and (2) statutory consumer withdrawal rights (see “Consumer withdrawal rights” below) are unaffected. There is no subscription to cancel — your access simply ends on the challenge's end date and you are not charged again unless you choose to purchase the program.

One-time cohort deferral (21-Day Challenge). If life happens, you may move your seat to a future cohort instead of a refund: email support@deepnapp.com no later than Day 3 of your cohort (the third calendar day counting the cohort's start date as Day 1). One deferral per purchase; the deferred seat may be used on any cohort that starts within 12 months of your original purchase. A deferral moves the whole purchase — where a purchase covers two seats, both seats move together. Deferred seats remain non-refundable and cannot be transferred to another person.

Partner seat (+$200 on the program, +$100 on the 21-Day Challenge): Follows the purchase it was bought with. On the program, it is included in that purchase's refund within the same 7-day window — whether or not your partner has already claimed their seat. Refunding the purchase ends access for both seats. After the 7 days, the seat is not separately refundable (you cannot drop the second seat mid-term for a partial refund). On the 21-Day Challenge, the seat is covered by the challenge's all-sales-final policy above and moves with the purchase under the one-time cohort deferral. A partner seat purchased mid-term (the $200 in-app addition, program only) is its own charge with its own 7-day window from that charge date; refunding it removes the partner seat and leaves the underlying program untouched. A partner seat on a monthly or yearly plan follows the refund rule of that plan: a yearly seat charge carries the same 7-day money-back window as the yearly renewal, and a monthly seat charge is not refundable. Refunding a seat charge ends the partner's access; the plan underneath is untouched.

Term extensions bought after purchase (e.g. +6 or +12 months): 7-day money-back guarantee from the date of that charge. Refunding an extension returns your access term to what it was before the extension; it does not refund the underlying program purchase, which is governed by its own window above.

Coaching Package ($1,997 one person / $2,497 two): 7-day money-back guarantee from purchase, provided you have attended no more than one (1) group call and have not yet had a 1:1 session. Once any 1:1 session is delivered it is non-refundable, even inside the 7 days — a delivered session cannot be returned. No refunds after 7 days regardless of sessions used. A declined refund does not end access: you keep platform access and any remaining bookable calls through your full 12 months.

Renewals. The annual renewal ($1,497 / $1,997) carries a 7-day money-back guarantee from the renewal-charge date. The monthly renewal ($197 / $297) is non-refundable — instead, you may cancel at any time to stop the next charge, and you keep access for the remainder of the month you already paid for.

General refund terms:

  • All refund windows run from the date of the charge being refunded (the original purchase date, the extension-charge date, or the renewal-charge date).
  • 21-Day Challenge purchases are all-sales-final (see above). The one-time cohort deferral — not a refund — is the remedy for scheduling conflicts.
  • A refund of a purchase ends the access it paid for. Cancelling a renewal subscription does not end access for a period already paid; access continues to the end of that paid period.
  • Where a purchase covers two seats, a refund ends access for both seats. Content already created in each account remains in that account and is not shared or transferred between them.
  • EU/UK consumers: see “Consumer withdrawal rights” below — your statutory right of withdrawal runs concurrently with the windows above.
  • Cancel any Subscription anytime through your account settings, using the same online method by which you subscribed.
  • Refunds are issued to the original payment method. Programs, Coaching Packages, extensions, and renewals are all processed through Whop.

Consumer withdrawal rights (EU, UK, and similar jurisdictions). If you are a consumer in the European Union, United Kingdom, or another jurisdiction that gives you a statutory “cooling-off” right, you may withdraw from a new purchase within 14 days of purchase without giving a reason. By starting your Program, 21-Day Challenge, Coaching Package, or Subscription, you expressly request that we begin providing the Services immediately, before the 14-day withdrawal period ends. If you withdraw within the 14-day period, we will refund the amount you paid minus a proportionate amount for the period during which you had access to the Services before notifying us of your withdrawal. After the 14-day period ends, the standard refund windows above apply. This statutory right runs concurrently with — and is not limited by — the refund windows above. Nothing in these Terms limits any non-waivable statutory consumer rights or guarantees you may have under local law (including under the Australian Consumer Law). To exercise this right, email support@deepnapp.com.

10. Acceptable Use and Prohibited Conduct

You agree not to: (a) violate any law or third-party right; (b) post or transmit content that is unlawful, harassing, hateful, defamatory, obscene, or infringing; (c) impersonate others or misrepresent your affiliation; (d) harvest data, scrape, or reverse-engineer the Services; (e) attempt to access accounts or systems without authorization, or interfere with the Services’ security or operation; (f) use the Services to provide medical, psychological, or other professional advice to third parties; (g) misuse AI Features (e.g., to generate harmful, infringing, or deceptive content, or to circumvent safety measures); or (h) share, resell, or sublicense your account or paid access. We may remove content and suspend or terminate accounts for violations.

11. Member Content, License, and Feedback

You retain ownership of your Member Content. You grant Deepn a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, and use Member Content solely to operate, provide, secure, and improve the Services. For community posts, you grant us the additional right to retain and display them after your account is deleted in anonymized form, attributed to a “Former member” with identifiers removed, to preserve community discussions (see the Privacy Policy). You represent that you have the rights to your Member Content and that it does not violate these Terms or any law.

Feedback. If you send us feedback, suggestions, or ideas about the Services, you grant us a perpetual, irrevocable, royalty-free right to use them for any purpose without restriction, compensation, or attribution.

12. Community Conduct

Community features are for respectful, supportive interaction. You are responsible for what you post. Do not post others’ private information, infringing material, or content prohibited by Section 10. We may moderate, remove content, and restrict participation at our discretion. We may add a third-party community platform (e.g., Skool) in the future, which may have its own terms.

13. AI Features — Additional Terms

AI Features are provided “as is” and may be inaccurate (Section 6). Your inputs may be processed by Anthropic, OpenAI, and HeyGen as described in the Privacy Policy; based on those providers’ current terms, your inputs are not used to train their models, and we do not train our own models. You are responsible for your use of AI outputs. To the extent you have rights in AI outputs generated for you, we assign them to you; the legal status of AI-generated content may be uncertain, and we make no representation that outputs are protectable or free of third-party rights.

14. Live Sessions and Recording Consent

Our weekly group coaching calls are recorded by video; Q&A calls and one-on-one (1:1) coaching sessions are not. By joining a coaching call, you consent to being recorded. This consent is intended to satisfy one-party and two-party (all-party) consent requirements that may apply depending on your location. If you do not consent, do not join the live call; you may watch the recording afterwards instead. Recordings are hosted by our video provider (Cloudflare Stream), can be watched only inside the Services by Members of the same call audience (including Members who did not attend), cannot be downloaded, and are permanently deleted 90 days after the call, as described in the Privacy Policy. We may remove or shorten the availability of any recording at our discretion, including at a participant's request.

15. Intellectual Property

The Services and all Content (excluding Member Content), including software, assessments, Journeys, text, graphics, and the “Deepn” name and logos, are owned by Deepn or its licensors and protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for your personal, non-commercial use while your account is in good standing. No other rights are granted.

16. Third-Party Services

The Services rely on third parties (e.g., Supabase, Vercel, Whop, Zoom, Anthropic, OpenAI, HeyGen, Vimeo, Resend, WhatsApp/Meta). Your use of those services may be subject to their terms, and we are not responsible for them. Links to third-party sites are provided for convenience and are not endorsements.

17. DMCA Notice and Takedown

We respect intellectual-property rights and respond to valid notices under the Digital Millennium Copyright Act (DMCA). To report infringing material, send a notice with the required elements (identification of the work, the material, your contact information, a good-faith statement, a statement of accuracy, and your signature) to our Designated Agent:

DMCA Designated Agent: Troy Leonard Fiawoo, Deepn LLC
6789 Quail Hill Pkwy, Unit #1008, Irvine, CA 92603, USA
Email: support@deepnapp.com
U.S. Copyright Office Registration No.: DMCA-1074738

We may remove allegedly infringing material and terminate repeat infringers. Counter-notices may be submitted to the same agent.

18. Privacy

Your use of the Services is subject to our Privacy Policy, incorporated by reference. It explains how we handle Personal Information, including sensitive, consumer-health, and special-category data, and your rights.

19. Disclaimer of Warranties

THE SERVICES AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI OUTPUTS OR OTHER CONTENT WILL BE ACCURATE OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME MAY NOT APPLY TO YOU.

20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DEEPN AND ITS OWNERS, OFFICERS, AND PERSONNEL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME MAY NOT APPLY TO YOU; NOTHING HERE LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or willful misconduct, or for any other liability that cannot be limited or excluded under applicable law.

21. Indemnification

You agree to indemnify, defend, and hold harmless Deepn and its owners, officers, and personnel from any claims, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from (a) your Member Content, (b) your use of the Services, (c) your violation of these Terms or any law, or (d) your violation of any third-party right.

22. Termination

You may stop using the Services and delete your account at any time. We may suspend or terminate your access if you violate these Terms, fail to pay, or create risk or legal exposure. On termination, your license to use the Services ends; Sections that by their nature should survive (including Sections 6, 9, 11, 15, 19–21, 23–26) survive. Refunds, if any, are governed by Section 9.

23. Dispute Resolution; Arbitration; Class-Action Waiver

PLEASE READ — THIS AFFECTS YOUR LEGAL RIGHTS.

U.S. residents only. This Section 23 — including the binding arbitration agreement and the class-action waiver — applies only if you reside in the United States. It does not apply to consumers residing outside the United States. If you are a consumer in a jurisdiction with mandatory consumer protections (for example, the EU or UK), you retain those protections, and you may bring proceedings in the courts of your country of residence where local law gives you that right.

(a) Informal resolution. Before starting arbitration, contact us at support@deepnapp.com and give us 30 days to resolve the dispute informally.

(b) Binding arbitration. Except as provided below, any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will take place in Orange County, California, or by videoconference, and judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs this Section.

(c) Fees. Payment of AAA filing, administration, and arbitrator fees is governed by the AAA Consumer Arbitration Rules; Deepn will pay those fees where the Rules so require.

(d) Class-action waiver. You and Deepn agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative action. The arbitrator may not consolidate claims or preside over any class proceeding.

(e) Coordinated (mass) filings. If 25 or more demands for arbitration raising similar claims are filed against Deepn by or with the assistance of the same law firm or organization, you and Deepn agree that the AAA may administer them in staged batches of up to 50 demands per batch, each batch before a single arbitrator, to promote efficient resolution. This paragraph does not modify the class-action waiver in (d).

(f) Small-claims carve-out. Either party may bring a qualifying individual claim in small-claims court instead of arbitration.

(g) 30-day opt-out. You may opt out of this arbitration agreement by sending written notice to support@deepnapp.com within 30 days of first accepting these Terms, stating your name and intent to opt out. If you opt out, disputes proceed in the courts identified in Section 24.

(h) Survival. This Section 23 survives termination of these Terms and your account.

24. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. For any matter not subject to arbitration, the exclusive venue is the state and federal courts located in Orange County, California, and you consent to their jurisdiction. If you are a consumer outside the United States, nothing in this Section deprives you of the protection of the mandatory consumer-protection laws of your country of residence or of the right to bring proceedings in the courts of your country of residence where local law gives you that right. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

25. Changes to These Terms

We may update these Terms from time to time. We will revise the “Last Updated” date and, for material changes, notify Members by email and in-app with at least 30 days’ advance notice. Your continued use of the Services after the effective date constitutes acceptance. If you do not agree, stop using the Services and cancel.

26. General Provisions

  • Order of precedence. In a conflict: a signed Coaching Agreement controls the coaching engagement; the Privacy Policy controls on privacy; these Terms control on billing and all other platform use.
  • Notices. We may provide notices to you at the email address associated with your account or in-app; notices are effective when sent. Legal notices to Deepn must be sent to Deepn LLC, 6789 Quail Hill Pkwy, Unit #1008, Irvine, CA 92603, USA, or support@deepnapp.com.
  • California consumers (Civ. Code § 1789.3). California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone at (800) 952-5210, with questions or complaints about the Services.
  • Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
  • Export controls and sanctions. You may not use the Services if you are located in a country or region subject to comprehensive U.S. sanctions or if you are on any U.S. government restricted-party list, and you agree to comply with applicable export-control and sanctions laws.
  • Language. These Terms are drafted in English. Any translation is provided for convenience only, and the English version controls to the extent permitted by law.
  • Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
  • Severability. If any provision is unenforceable, the rest remains in effect, and the unenforceable provision is limited to the minimum extent necessary.
  • No waiver. Our failure to enforce a provision is not a waiver.
  • Entire agreement. These Terms, the Privacy Policy, and any applicable Coaching Agreement are the entire agreement between you and Deepn regarding the Services and supersede prior agreements on the subject.

27. Contact Us

Deepn LLC, 6789 Quail Hill Pkwy, Unit #1008, Irvine, CA 92603, USA
Email: support@deepnapp.com